Frequently Asked Questions
Are your Funko Pops genuine?
Yes. Every Funko Pop sold by Rock Box Toys is authentic and sourced directly from Funko or through an authorised distributor.
Will I receive the sticker shown in the images?
Yes. The sticker displayed in the product images is the sticker supplied. We do not replace an advertised retailer, convention or regional sticker with a different version.
What is the difference between a Chase and an exclusive?
A Chase is an alternate version of a figure, while an exclusive identifies a particular release. Our Chase and exclusive buying guide explains the differences, common finishes and how to check the sticker. Products explicitly listed as a Chase at Rock Box Toys are the confirmed Chase edition shown.
Is a Pop protector included?
Every standard 4-inch Funko Pop includes a high-quality clear protector at no extra cost. Oversized figures, multipacks, Pop Rides and other non-standard formats do not include one unless the individual product page states otherwise.
Can I buy Pop protectors separately?
Yes. Our Pop Protectors collection includes POP JUNKIE ZERO 0.7mm protector cases in packs of five, designed for standard 4-inch Funko Pop boxes. Check the product page for current availability. Our protector guide explains fit, thickness, assembly and care.
How is my order packed?
Standard 4-inch Pops are fitted with a clear protector and bubble-wrapped before entering our fulfilment partner’s network. Outer shipping packaging may vary according to the product and delivery service.
Why do you only have a small number of Pops available?
Our range is deliberately curated. Rather than trying to stock every current release, we buy selected Pops in quantity and focus on popular characters, sought-after editions and products that can be harder to find through general retail.
This keeps the range focused and means it changes regularly. New products arrive frequently, but some allocations are limited and may not be available again once sold.
How often do new products arrive?
New Funko Pops are added frequently rather than on a fixed release day. Check our Latest Arrivals collection to see what has recently been added.
Will a sold-out Pop be restocked?
Sometimes, but restocks cannot be guaranteed. Many products are bought in limited allocations, and availability depends on Funko and authorised distributor stock.
What condition are the products in?
Products are sold as brand new and unopened unless the individual listing clearly says otherwise. We do not describe products as mint because collectible packaging can have minor manufacturing variations.
How much is UK delivery?
Tracked UK delivery is £3.99 per order, regardless of order value. Orders are normally prepared within 1 working day. Estimated delivery is 2–3 working days after dispatch. These times are estimates; see our Shipping Policy for more information.
How do I track my order?
Use the tracking link in your dispatch email or your order-status page. Our Track My Order page explains where to find your updates and how to contact us if you need help.
Who handles delivery and customer support?
Our stock is stored and dispatched through a fulfilment partner, with tracked delivery to your door. You are buying from Rock Box Toys, and we remain your point of contact for product questions, delivery problems and returns.
Do you deliver outside the UK?
Our current standard delivery service is for UK addresses.
What if my order arrives damaged or does not match the listing?
Please contact Rock Box Toys Customer Support as soon as possible and include photographs of the product and packaging. We will review the issue and help in line with our Refund Policy.