Track My Order
Follow your Rock Box Toys order from dispatch to delivery. The tracking link in your dispatch email is the best place to find the latest parcel updates.
Where’s my order?
Open your order confirmation or dispatch email and select the order-status or tracking link. You can also sign in with the email address used at checkout to view your orders.
Already have a tracking number? You can also track your parcel with Swiship, our fulfilment partner’s tracking service. This opens an external tracking website.
Can’t find your dispatch email?
Check your junk or spam folder. If your order has not yet been dispatched, tracking may not be available. Your order confirmation contains a link to your order-status page.
Tracking not updating yet?
A tracking number can be created before the parcel receives its first carrier scan. Please check again later. If the estimated delivery date has passed or you need help, contact us with your order number.
More than one parcel?
Items may arrive separately. If your order has more than one tracking link, check each parcel for its own delivery updates.
Need a hand?
Rock Box Toys is your point of contact for order, delivery and return questions. Contact us or email info@rockboxtoys.co.uk with your order number.
For delivery charges and estimated times, see our UK Shipping Policy.